Pass through

I was suddenly said by an executive director a few days ago. He said, “How is your swimming lesson? Actually, there’re some complaints from appearance member.” And he added, “The claimant said that she was glared by other appearance member when she attended your swimming lesson. Why must it glare at her?” Me: “……”

First of all, why was I said by an executive director directly? Generally, I should have to been said from my pool charge boss who was said by an executive director. This is normal order but I was said directly passed through my boss.
Next, these types of complaint are unfounded accusation. Of course, a coach is irresponsible. I didn’t know why I have to apologize!? I have dissatisfaction.
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