What is a leadership?

When I was a working at gym section after pool open job and water guard, then a Manager suddenly came to gym section and he soon asked a certain woman staff about member complaint.
According to a woman staff, she gave advice to a woman who has wear Crocs shoes to change shoes when she use the gym machine. This giving advice to member was no problem and correct behavior for a gym staff. But this woman who was given advice got angry for staff’s advice. She stopped training and she leave as soon as she got angry. And she has complained to our manager about woman staff.

Well, our job often occur members complaint for a staff every now and then. Top post of manager should make an apology for members on all such occasions and support trouble staffs. However, our manager looked like a getting angry for a trouble staff woman. He asked persistent her state of affairs again and again. A woman staff was greatly annoyed by not only bad behavior member of woman but also the manager complaint.
I guess that truly management post worker should have to appreciate this woman staff’s behavior to member originally. Of course, manager must make an apology for member who was angered by staff. And he must give comfort to a staff after this but he angered a staff as well as anger member.
After this, I never acknowledge him for top of manager and I hope that he should have to learn about leadership more and more.
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